Signing in and getting help

Go to app.worldschoolinghub.com and request a sign-in email using the email address for your family account. Open the newest link and choose Confirm email & sign in. A link lasts 15 minutes and works once. Opening the email link by itself doesn't sign you in.

The email hasn't arrived

Check the address you entered and your spam or junk folder. Allow a little time for delivery before requesting another link. Only the newest requested link will work. If you keep getting stuck, email me at support@worldschoolinghub.com.

The link has expired or was already used

Return to the app and request a fresh link. Use the newest email, then choose Confirm email & sign in. There's no password to reset.

I can't access my account email, or the wrong family appears

Contact me at support@worldschoolinghub.com and I'll help. Please don't create another account to recover an existing family, and don't forward a sign-in link to somebody else.

I can sign in, but I can't browse

Complete and save your first family review, including your current town, visibility and contact choices. Look for the saved confirmation. Some accounts need help before access can be enabled; email me if that applies to yours. Signing in doesn't override another family's privacy settings.

I can't find my own family on the map

Search shows other families. Go to Profile → Edit family profile to see or edit your own details, and Profile → Location & reminders for your saved town.

I'm not sure whether my changes saved

Look for the saved confirmation after Confirm review and save choices or Save changes. If the connection dropped, reload and check your details before trying again. An unsaved edit or saved draft isn't a completed review.

Need a hand?

Any problems, email me at support@worldschoolinghub.com and I'll try to get back to you as soon as possible, usually within two working days. — Romeo

Please don't email passwords, sign-in links, identity documents or children's private details. If you can sign in, Profile → Help & support also shows your reports and their updates.